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training_and_outreach:ticket_system [2019/04/01 11:06]
meesters
training_and_outreach:ticket_system [2019/04/29 10:07]
meesters
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 ====== How to get support ====== ====== How to get support ======
  
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 **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user. **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user.
  
-If you write an eMail, please try to include **as much** information as possible, **including**,​ but not limited to:+===== Issues with Batch Jobs =====
  
-  ​* The //job command line// ​or the //job script// (the one invoked with ''​$ sbatch ...''​)+ 
 +If you write an eMail to inquire anything about a job (e.g. issues), please try to include **as much** information as possible, **including**,​ but not limited to: 
 + 
 +  ​* The //job command line// ​and path to the //job script// (the one invoked with ''​$ sbatch ...''​)
   * JobIDs   * JobIDs
   * The //​environment//​ you started the job in (at least the output of ''​module list'',​ maybe even ''​env | sort''​)   * The //​environment//​ you started the job in (at least the output of ''​module list'',​ maybe even ''​env | sort''​)
   * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter.   * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter.
  
-===== Investigatin ​a running Job =====+===== Issues with Job Submissions (when starting a Job) ===== 
 + 
 +Jobs will not start, because SLURM complains? Please be sure to supply the following information:​ 
 + 
 +  * The //job command line// and path to the //job script// (e.g. the one invoked with ''​$ sbatch ...''​) 
 +  * The //​environment//​ you started the job in (at least the output of ''​module list'',​ maybe even ''​env | sort''​) 
 +  * If possible **any** output, not just the error line. 
 +  * If working on non-public login-nodes,​ please indicate the respective login-node, too. 
 + 
 +===== Investigating ​a running Job =====
  
 Sometimes particular jobs give issues. Expecting us to investigate a running job, requires a job to be running at working hours and to be tracked at will. This can be accomplished,​ if you submit your job with the ''​--hold''​ flag, by amending it on the command line: Sometimes particular jobs give issues. Expecting us to investigate a running job, requires a job to be running at working hours and to be tracked at will. This can be accomplished,​ if you submit your job with the ''​--hold''​ flag, by amending it on the command line:
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 Thank you for your cooperation! Thank you for your cooperation!
  
 +===== Anything else? =====
 +
 +You are aware that we [[training_and_outreach:​workshop|offer workshops]] for any issue which is more complex?
training_and_outreach/ticket_system.txt · Last modified: 2019/04/29 10:07 by meesters