Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision | Next revision Both sides next revision | ||
training_and_outreach:ticket_system [2019/04/01 13:03] meesters [Investigatin a running Job] |
training_and_outreach:ticket_system [2019/04/29 10:07] meesters |
||
---|---|---|---|
Line 1: | Line 1: | ||
- | |||
- | |||
====== How to get support ====== | ====== How to get support ====== | ||
Line 7: | Line 5: | ||
**Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user. | **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user. | ||
- | If you write an eMail, please try to include **as much** information as possible, **including**, | + | ===== Issues with Batch Jobs ===== |
- | | + | |
+ | If you write an eMail to inquire anything about a job (e.g. issues), please try to include **as much** information as possible, **including**, | ||
+ | |||
+ | | ||
* JobIDs | * JobIDs | ||
* The // | * The // | ||
* If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter. | * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter. | ||
+ | |||
+ | ===== Issues with Job Submissions (when starting a Job) ===== | ||
+ | |||
+ | Jobs will not start, because SLURM complains? Please be sure to supply the following information: | ||
+ | |||
+ | * The //job command line// and path to the //job script// (e.g. the one invoked with '' | ||
+ | * The // | ||
+ | * If possible **any** output, not just the error line. | ||
+ | * If working on non-public login-nodes, | ||
===== Investigating a running Job ===== | ===== Investigating a running Job ===== | ||
Line 33: | Line 43: | ||
Thank you for your cooperation! | Thank you for your cooperation! | ||
+ | ===== Anything else? ===== | ||
+ | |||
+ | You are aware that we [[training_and_outreach: |