training_and_outreach:ticket_system

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision Both sides next revision
training_and_outreach:ticket_system [2019/04/01 13:03]
meesters [Investigatin a running Job] 		training_and_outreach:ticket_system [2019/04/29 10:07]
meesters
Line 1: Line 1:
- 
- 
 ====== How to get support ====== ====== How to get support ======
  
Line 7: Line 5:
 **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user. **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user.
  
-If you write an eMail, please try to include **as much** information as possible, **including**, but not limited to:+===== Issues with Batch Jobs =====
  
-  * The //job command line// or the //job script// (the one invoked with ''$ sbatch ...'')+ 
 +If you write an eMail to inquire anything about a job (e.g. issues), please try to include **as much** information as possible, **including**, but not limited to: 
 + 
 +  * The //job command line// and path to the //job script// (the one invoked with ''$ sbatch ...'')
   * JobIDs   * JobIDs
   * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'')   * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'')
   * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter.   * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter.
 +
 +===== Issues with Job Submissions (when starting a Job) =====
 +
 +Jobs will not start, because SLURM complains? Please be sure to supply the following information:
 +
 +  * The //job command line// and path to the //job script// (e.g. the one invoked with ''$ sbatch ...'')
 +  * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'')
 +  * If possible **any** output, not just the error line.
 +  * If working on non-public login-nodes, please indicate the respective login-node, too.
  
 ===== Investigating a running Job ===== ===== Investigating a running Job =====
Line 33: Line 43:
 Thank you for your cooperation! Thank you for your cooperation!
  
 +===== Anything else? =====
 +
 +You are aware that we [[training_and_outreach:workshop|offer workshops]] for any issue which is more complex?