training_and_outreach:ticket_system
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training_and_outreach:ticket_system [2019/04/01 13:03] meesters [Investigatin a running Job] |
training_and_outreach:ticket_system [2019/04/29 10:07] meesters |
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| ====== How to get support ====== | ====== How to get support ====== | ||
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| **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user. | **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user. | ||
| - | If you write an eMail, please try to include **as much** information as possible, **including**, but not limited to: | + | ===== Issues with Batch Jobs ===== |
| - | * The //job command line// or the //job script// (the one invoked with ''$ sbatch ...'') | + | |
| + | If you write an eMail to inquire anything about a job (e.g. issues), please try to include **as much** information as possible, **including**, but not limited to: | ||
| + | |||
| + | * The //job command line// and path to the //job script// (the one invoked with ''$ sbatch ...'') | ||
| * JobIDs | * JobIDs | ||
| * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'') | * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'') | ||
| * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter. | * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter. | ||
| + | |||
| + | ===== Issues with Job Submissions (when starting a Job) ===== | ||
| + | |||
| + | Jobs will not start, because SLURM complains? Please be sure to supply the following information: | ||
| + | |||
| + | * The //job command line// and path to the //job script// (e.g. the one invoked with ''$ sbatch ...'') | ||
| + | * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'') | ||
| + | * If possible **any** output, not just the error line. | ||
| + | * If working on non-public login-nodes, please indicate the respective login-node, too. | ||
| ===== Investigating a running Job ===== | ===== Investigating a running Job ===== | ||
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| Thank you for your cooperation! | Thank you for your cooperation! | ||
| + | ===== Anything else? ===== | ||
| + | |||
| + | You are aware that we [[training_and_outreach:workshop|offer workshops]] for any issue which is more complex? | ||
training_and_outreach/ticket_system.txt · Last modified: 2019/04/29 10:07 by meesters
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