training_and_outreach:ticket_system

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training_and_outreach:ticket_system [2019/04/01 13:03]
meesters [Investigatin a running Job]
training_and_outreach:ticket_system [2019/04/29 10:07]
meesters
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 ====== How to get support ====== ====== How to get support ======
  
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 **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user. **Please do not** send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user.
  
-If you write an eMail, please try to include **as much** information as possible, **including**, but not limited to:+===== Issues with Batch Jobs =====
  
-  * The //job command line// or the //job script// (the one invoked with ''$ sbatch ...'')+ 
 +If you write an eMail to inquire anything about a job (e.g. issues), please try to include **as much** information as possible, **including**, but not limited to: 
 + 
 +  * The //job command line// and path to the //job script// (the one invoked with ''$ sbatch ...'')
   * JobIDs   * JobIDs
   * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'')   * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'')
   * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter.   * If possible, the whole job //output//, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any //error messages// you encounter.
 +
 +===== Issues with Job Submissions (when starting a Job) =====
 +
 +Jobs will not start, because SLURM complains? Please be sure to supply the following information:
 +
 +  * The //job command line// and path to the //job script// (e.g. the one invoked with ''$ sbatch ...'')
 +  * The //environment// you started the job in (at least the output of ''module list'', maybe even ''env | sort'')
 +  * If possible **any** output, not just the error line.
 +  * If working on non-public login-nodes, please indicate the respective login-node, too.
  
 ===== Investigating a running Job ===== ===== Investigating a running Job =====
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 Thank you for your cooperation! Thank you for your cooperation!
  
 +===== Anything else? =====
 +
 +You are aware that we [[training_and_outreach:workshop|offer workshops]] for any issue which is more complex?