training_and_outreach:ticket_system

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How to get support

If you have any questions or need help regarding high performance computing at the ZDV, send an eMail to hpc@uni-mainz.de (which will create a new ticket in our ticketing system).

Please do not send eMail to our staff directly - using the ticketing system helps us with appropriate scheduling and load balancing while supporting you and every other user.

If you write an eMail, please try to include as much information as possible, including, but not limited to:

  • The job command line or the job script (sbatch …)
  • JobIDs
  • The environment you started the job in (at least the output of module list, maybe even env | sort)
  • If possible, the whole job output, or if it is to big, the relevant output from the batch system (at the beginning and the end) and any error messages you encounter.
  • training_and_outreach/ticket_system.1554109180.txt.gz
  • Last modified: 2019/04/01 10:59
  • by meesters